The son of a policeman, Sean Doyle grew up in Youghal, Co Cork. We know that when these complaints get to the right level at British Airways, they are resolved quickly. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). 2.5K for 2. Like others, Ive heard fine words from BA before while they have continued to cut and offer a business class product that on long haul is 20+ years out of date and on short haul has been diminished to less than economy was ten years ago. and discover candidates outside of LinkedIn, Trusted by 400K users from 76% of Fortune 500 companies, Find anyone, anywherewith ContactOut today. Sean says they are recruiting more staff but for me, this misses the issue. 4. British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the. Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. How to win your consumer dispute using the Elliott Method. I have 12 vouchers which have been unable to spend as cant get through on the phone. Crying children with their toys in the cases. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! 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We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. Supply Chain | Logistics | Warehouse | Transport | Comex | Manufacture | Customer Service | Distribution | Last Mille | e-commerce | Commercial | Pre-sale |Marketing and R&D | Courier | S&OP | Dark S Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. Do I have to pay this service bill? The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive Vice President British Airways Americas. Im retired. Id like them to go even further and automate even further if possible! # Food. # Cost of flights. Getting them to that level is another matter. British Airways often responds to customer feedback or third parties. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. I said i was sensitivento the light and was told to wear the eye mask! I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. BA charge an outrageous amount to reserve a seat and when youre paying thousands I do not expect that, another reason for choosing a different airline, Ive changed my seats on Virgin flight 3 times, all were free as it should be. Should airlines pay for what they've done to us? Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. Please dont say it is Covid related?! Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. our privacy policy and advertising disclosure here. Had lots of excuses, poor justifications and promises of improvements. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. Prices now are ridiculous and we have therefore decided not to book anything until the product and price improves, even at the cost of losing gold at the end of the year. Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Before joining British Airways Adam spent a year in Australia after graduating from Durham University with a BA in History and Politics. John Mulligan. Eversource Gas says I have a leak. Penny pinching at Club level is not good. Fly from LGW to SJO direct ? He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. I suspect this is down to staff fatigue, both on the ground and in the air. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. And recent experiences have just pushed me to the point where I seriously question why I would ever fly with the airline again. Experience British Airways 18 years 10 months Assistant to the Chairman &. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. Sean Doyle works in the Airlines/Aviation industry. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. I have a medical condition so must have only gluten free food. And our colleagues are excited. When they do they still manage to mess something up. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. Meanwhile, euro travellers were asked to remain cosily seated. 1. Theyll take a while but they do get back to you eventually. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Adam worked in Operations and Airport Customer Services at BA before moving to Commercial, he was part of the team that started ba.com and held several other key positions including Head of Call Centres, Head of UK Leisure Sales and Head of Revenue Management. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. What a joke! I also like the fact that he has actually sent out the communication. Most importantly, an airline that you are proud to fly with an airline that you are proud is your British flag-carrier. Why do they not have dedicated trained crew to look after the premium cabins? Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). Id love to support our National Carrier but not until they up their game and become competitive too. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. Forget it Sean are you serious??? I sincerely hope his trip back will be better! The mid haul routes operated as Club Europe instead of Club World are unacceptable. {{ userNotificationState.getAlertCount('bell') }}. We know change starts from within. Why are travel refunds taking so long now? Just fly with Qatar Airways in economy and even better in business to see how it should be done. Ive had a couple of almost immediate responses to scathing comments recently even giving a point of contact. free lookups / month. By using ba.com you agree to the use of cookies. Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Its certainly you who makes us fly, and we cant wait to welcome you back.
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