Thank you for a great experience. Unbelievable customer service. They take the money while not having any idea when the item will be in stock. You must go through the return shipping process with UPS. This would normally be okay if timing wasn't an issue, but this is extremely burdensome because (1) we already planned to take time out to make sure we would be present on 11/16, and (2) this is being delivered to a condominium where you need to communicate with management. That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. Some customers did mention problems with assembly, though. Williamson, Brett I love the store. Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. $2,399.00 Final Sale Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. Is your TV still sitting on that coffee table from college? Furniture and bedding can be on the pricier side, but they do have nice accessories and tabletop items that are reasonable. The auto response is an empty apology and when you call in you get the exact same thing, empty promises that never happen. Not a calm setting. 2023 Chairish, Inc. All rights reserved. CB2 furniture is so perfect for apartment/condo living, where you don't have a lot of space. Wow. They definitely do not seem very motivated. Anansi, Up to 30% Off Decor, Bedding & Entertaining, Warehouse Sale: Up to 60% Off Decor & Mirrors, Warehouse Sale: Up to 60% Off Pillows & Throws, Warehouse Sale: Up to 60% Off Kitchen & Dining, Warehouse Sale: Up to 60% Off Bedding & Bath, Do Not Sell or Share My Personal Information. I have bought almost all of my new furniture here for my new condo. Yes Cb2 is very cute but not worth the headache. Art compositions are minimalist and frequently stray into the abstract, making them perfect for dining rooms, living rooms, and bedrooms. I will never go to that store again. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. Sell an Item. CB2 established itself with its discount furniture and home goods, but over the recent years, they have been branching out into the moderately priced on-demand furniture arena. Looked around and finally decided just to purchase my 1 bowl. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. Whether you're revamping the living room, bedroom, dining room or bathroom, shop our collection of unique furniture sales and decor discounts to $317. Apparently it is THE ONLY CB2 STORE in Illinois! Anyway, fast forward to finding the glassware. Glasses are too flimsy and the ceramic dishes crack easily as well. They basically told me to go away. The minimalist style furniture is not to my taste. But she made a call. And if I am, why won't they charge the same on the first bookcase?! Just browse through the "Free Shipping" category in the sale section. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. I'd estimate it's a tier below Pottery Barn in the construction of most items. Purchases should last longer than 3 months let alone 2 years or whatever long it may be. With regards to the nightstands, dressers, and wardrobes, most CB2 customers are happy with how these pieces look and appreciate the cohesion they add to the bedroom design. I like what CB2 brings to the furniture game. We were told it would take between 8 to 10 weeks, but could extend to 12. I watch as the FedEx guy brings my package. CB2 is overall amazing. I wish I could move in! Suite 69473 Good quality and a reasonable price I would recommend Scandinavian Design out in Roseville. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. I spoke to Karen in cherry creek and she had an SOL attitude and said well not ALL pieces are interchangeable. They didn't send me the receipt by email and didn't call me to schedule the delivery, as promised. A shout-out to Martice for the excellent customer service. Were committed to responsible forestry. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. Crate & Barrel rugs are much the same. They had no explanation. Deck out your eating area with contemporary dining furniture. Consent is not a condition of any There were 4 people behind the register while I was standing there with my items. They ended up being fairly inexpensive on sale for the price, super chic, modern and comfy. I purchased all of my kitchenware, glasses, wine classes, flatware etc. Sure, this stuff isn't crafted in the US of A and it isn't going to be Restoration Hardware quality, but it is what it is and the prices typically reflect that. Avoid Dell. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. I have quite a few accessory items from CB2 (baskets, glasses, entryway bench). Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. Gorgeous furniture and true southern hospitality. Then made a phone call. Nice store, but they pretty much focus on furniture and home accessories. I paid for my furniture on January 31 with delivery Monday February 26. I asked for a new one anyways bc I refuse to be played a foo and OH whaddya know?! take the elevators up to street level to get in a side door of the store and "Walahh" you are transported to interior design heaven. We went in and purchased a whole bedroom set. Take 30% Off at CB2 Get furniture, decor, and more at CB2 and save 30% on your purchase by using this coupon when you check out CODE M30 Show Coupon Code 20% OFF Up to 20% off on select Outdoor Furniture PROMO Get this deal 20% OFF Get Extra 20% Off Select Items with Promo Code Get an extra 20% discount on select items. The style is still Crate & Barrel-but a more sleek-urban chic! Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. CB2 declined to publish the review. There are at least 5-6 other reviews with the same exact issue. No mess of keys thrown anywhere or hanging. So you call and they advise "Oh that will be due this weekend so you will receive next week" So you wait and wait and again no delivery. Kita, Adrienne & Sharon are all amazing & super attentive. Prelim review: CB2 is a beautiful modern furniture spinoff of Crate and Barrel aimed at young professionals but the problem with CB2 is that the build quality is a bit lower than Crate and Barrel (almost nothing is made in the USA), and the pricing is still very high compared to what you can find at furniture stores like Ashley's Furniture. Get ready to discover your newest design crush with modern furniture from CB2. *** an upscale table for the casual dude. I've long admired the pieces that CB2 carries only and was very excited to finally visit an actual store. *I sent my contact information to CB2, as requested, on the day they responded and haven't been contacted yet. If you are looking for some dinnerware or decorative elements and lamps and such you could easily find a statement piece in here. More info. Needless to say, with the mirror being almost as tall as me, before I even got to my car I tripped on it and completely smashed it. I've never been in before, but was pleased with the service. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! But after making a return and the funds never appearing on my cb2 gift card I was not happy. Us too. CL. I like CB2 and sometimes go in the brick and mortar store to look at things in person that I've been checking out online. One of many furniture stores in area It's niche is modern furniture at moderate prices. By that time, the store had already given me a full refund so there was no need. Customers generally like the pricier dining tables, with concerns around durability being mentioned for some of the more moderately priced tables. I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. CAN YOU JUST CHECK TO SEE IF YOU HAVE IT IN THE BACK SINCE YOU HAVE JUST ASSUMED THAT YOU DONT HAVE IT ALL THIS TIME, I WOULD LIKE TO TAKE IT HOME TODAY!!!!! While furniture seems nice, nothing is stored at this location and to access significant products (eg a couch) you can either drive to Tracy to their warehouse or pay $130. A guy named Scott presents himself as the manager and offers to help me out after what I've told him. CB2. Dennis. It's going on 4 MONTHS!!! We hauled it home ourselves and opened the box with joy - and then it struck us with disappointment. April helped us out, and she was AWESOME make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! For more information, please visit our To the two guys that helped us with measurements and selections, cudos for excellent customer service! People here only post problems for you, not solutions. Anyways the entire conversation got me really agitated as this was least expected. , but the rep said she did not have any more information available. I visited the store while in NYC a few years back and was impressed with the companies eye on trend design. I have bought several things from cb2 including their Marta glassware. Plus, at this particular store, one of the managers, Michael, has an attitude as if you are bothering him from the rest of his work if you have a question or an issue to resolve. I 100% regret doing my wedding registry with this company. I like CB2 a lot, a Great selection of modern and contemporary furniture and accessories, with clean designs and occasionally a quirky twist for unique addition to any home. Whether youre purchasing a piece located in San Francisco, New York, or Austin, our shipping partners pick it up from the seller and deliver it directly into your home. They ordered my items and helped me to reschedule a delivery in advance. Very frustrating. CB2 has an incredible collection of mid-century modern, yet classically sophisticated. I went in looking for pillows and small trinkets, and loved how the shop was laid out and beautifully designed. It was easy and free to park. Nothing happened, spoke to the manager and blew me off, told me there's nothing she could do. For furniture you clearly need to be at home for s delivery. Say wha? CB2 is very hard to enter without walking out having spent a massive amount of money! By Danielle Fox Published: Feb 28, 2018. The service at this store is particularly amazing. I absolutely LOVE my new comforter. We recently purchased items and got help from Kevin and ace and they were fantastic very helpful very professionals D efficient . Design options are plentiful as well. Ships free. Originally paid $1500 in 2019 . limited time CAD 6,477.60 reg. it was like she could not gather 1 ounce of creativity to just answer the question honestly, instead of say, well um, um, I guess it depends on the taste. Are you going to pay my gas? When I was down to 2, I decided to leave a review. Take advantage of CB2 coupon codes and discount codes to best deals on home goods and furniture. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. No greeting, no hello, not even a smile - it's as if they saw me and just looked past me. Thanks, CB2! Clearance $37.99 reg. See photos. They even let me borrow a dining chair for a few minutes (I work and live nearby and they had done their due diligence so they knew I'd bring it right back) to see how it would look in my home because I was having a terrible time deciding on which fabric to choose. She didn't. A calm employee rushed over not to chastise me for breaking the ornament, but to make sure I was okay. I stopped in here to buy another place setting salad bowl. Their customer service is simply top notch. We called the store immediately, explained the situation, and one of the staff put us on hold for 10 minutes while he went to find the manager, and then told us the manager was busy and would get back to us in 15-20 minutes. If I had known that i had to assemble it my self i would have gone to IKEA for a lower price. I was so hopeful going into CB2. The sales reps are awesome!!! Cashier asked for my ID to match my card, no problem. I'm into the mid-mod style and CB2 cranks it up a notch and makes it current century fun. I love this store and every time I walk in I feel like I want to buy everything. Tidal sectional upholstered in fabric made from recycled ocean plastics. Ordered a couch for June 28th. If I had known I either would not have made the purchase or I would have just ordered online. Yeah, it's Uptown and parking sucks, but it's such a fun store. They only stand by their products for 3 months. Shima, our sales person, was very helpful and made sure the desks were in stock. The loud music is a distraction. The delivery was exceptional. $4,896.00. Loving the simple life? Shards of glass littered all about and I literally couldn't touch them without getting nicked. From the reviews it sounds like I am not the only person who has had an issue with the sales people. Over the course of the last 3 years I've bought most of the furniture I own through this store and have been pleased every time - in an age when customer service is seemingly nonexistent with most retailers, CB2 has been a stellar example of what a good experience looks like. I have called six times over the past month stayed on hold up to 40 minutes, went in store, emailed twice and still have not received a response. Now I will only get part of my furniture and find this totally unacceptable. Like I said, it was well staffed and pretty easy to get helped there, even for something as silly as using the bathroom. I've ordered so many pieces from here w/ no delivery issues. When we walked in, there were at least 2 employees working. Used cb2 in NYC on Kaiyo online used furniture store. Had some plates delivered. BOB'S DOES THE WORK, SO YOU GET THE DISCOUNT. The store would not help me with the tow company even though they contract or subcontract the tow company They employ a predatory towing company so if you shop here DO NOT GO GET COFFEE. Love their stuff and every item is shipped to their store for pickup or delivery in a week! Love this store! They sent us items that were used and missing hardware. 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it? Check your text messages & reply "Y" to receive your discount code. $304. High style at affordable prices. decor and more. The furniture hear is lovely, I could see each piece in my home if I had the room for it all! Not ideal but that was something we could deal with. So now I have to wait another week, take another day off from work, waste time and money, not eat on my dining table (the old one was donated this morning as we were expecting to enjoy our new one). CB2 Coupon, Promo Codes: 25% Off - May 2023 CB2 Coupons & Promo Codes Submit a Coupon In-Store Pickup Delivery FREE SHIPPING Sale Free Shipping on 500+ Items 20 uses today Get Deal See Details UP TO 25% OFF Sale Up to 25% Off Select Categories Verified 12 uses today See Details 3% OFF Sale Free Shipping & Exclusive Discounts With ShopRunner Delivery guy shows up and the first sentence coming out of his mouth is "you have missing parts in your order you need to call the store not my problem" and I'm standing there shocked thinking to myself who is this guy?! After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . That's all they've done the last 3-4 times I've called, oh and move the delivery date back. I feel the need to defend them. When it comes to affordability, customers have mentioned that the furniture can be on the pricey side while others who are used to the the higher prices of Crate & Barrel find CB2's pricing to be refreshing. I bought a huge mirror from their website and had it ship to the store. On the other hand..my delivery date was pushed back twice. Our own online marketplace for secondhand and vintage goods is a great place to find modern furniture and decor. I feel welcome and not like an outsider if I don't make a purchase. CB2. To add to the frustration I could see employees inside the store on their mobile phones talking, texting, and laughing as I was knocking at the front door. Tried another second checker who appeared to be free. And then scheduled a delivery for new merchandise without giving us a time or a date. While a desk and comfortable desk chair are total must-haves, you're the boss of this space; deck it out just how you like with a unique arrangement of filing cabinets and bookcases to keep your papers organized. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. YOUR GUIDE TO USED CRATE & BARREL FURNITURE & DCOR. Giorgi, Nicholas At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. Our team is well-versed in RH and works with dealers and sellers . On a recent trip, we found a beautiful pillow cover for $40. your move-in date is months away), but sucks if you just moved in and need curtains ASAP lol. I finally just left because I couldn't handle being glared at anymore and I even had a few items that I was debating purchasing. I'm a little bummed out to see the poor reviews of my favorite store CB2. What if you do not have a suitable one if we drove to the store? (They also have mugs with little spoons attached if that's more your cup of tea--pun intended.) Now all but two of the eight leg sliders have fallen off. Even their shipping bags are designed to be easily carried- no detail is overlooked. Nothing in here grabbed me anyway, so I'll just head back over to Room & Board where they have good product and don't act like snoots. 548 Market Street It is a shame, because the products are good (apparently) and the service at the store was not bad at first. View Terms & I was informed brackets should have been installed on the final piece of the couch and they would immediately set that up to me installed on the couch for me at check out. A little on the pricey side, but you get what you pay for. Read on to get to know this master brand better. *** cb2.com is like Ikea on steroids! When it comes to your own comfort, your own body is the only North Star. Some links on Slumber Search are referral links. Nice store to shop at and friendly staff. If you work with Scott, he'll extend that time period for you. When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. 6min 47 sec ( If CB2 does record the conversations), as they should specially if its "TOMMY "on the phone I was calling to re-schedule my delivery which was scheduled for tmrw, as something came up at work and did not allow me to be at home then. Reasons why? - One week (5 business days) later, I still had not received any information about when I could pick-up the item. Case in point? I loaded the smashed mirror in the car, planning to just bring it in, ask them to dispose of it, and purchase a new one. My 3-star rating was because Melanie and Michael, the returns person, made the transaction as smooth as possible. I've called and complained multiple times to the store and they assured me the manager would call back. The call was painless and I am excited to get my items shortly! WTF! Music too loud. If I could give this location zero stars I would. Look for FSC Certified to find our collections crafted with wood thats sustainably sourced. It was sold standard in a black and white material that didn't go well with our decor, so we chose a color from the swatches provided. There is something to appreciate about balance in design and use. Dealing with her made my shopping experience at CB2 a pleasure. Prices are very affordable when compared with crate and barrel or west elm! I bought several items here: a beautiful decanter that complimented my home bar perfectly. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. I was on hold for a CB2 customer representative for a little over 40 minutes. The only people working were all at the register. I bought spares, accounting for future breakage. From couches, to bedroom sets to outdoor furniture; I pretty much want everything. $52.95. They also told me there was nothing they could do but notate my account that I've called in. Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). We bought some drawer knobs and a towel bar, all of which were stocked in the back. Ikea that is. Meanwhile I have family coming into town for Labor Day and I need my items. it looks amazing i get many compliments. CAD 5,596.00. Thank you! We wanted to see a small rug that was in stock in the back, and she acted like bringing it out for us was tantamount to getting a root canal. The manager told me they have no more stock in there store, and I had to asked him to search other nearby stores. I'm only giving 2 stars because I life the stuff they carry and would have loved to become a long time customer. I am very unhappy. For example, the silverwares in CB2 are all Chinese-made (nothing wrong with that nowadays), whereas in Crate & Barrel, you'll find some made in multiple countries, including some other Asian countries and European countries (which is reputed to be better quality). Don't go here! hide. This company focuses on policy and not customer service. It took 10 days, three more days than their ETA, which they kept changing to the next day and the next day and the next. One detail I didn't even notice until they left was they took their shoes off before the walked into my place. West Elm look. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. Or just go to Crate & Barrel and pay a little more for good, quality stuff! Well marked (free!) We went in to pick up things we ordered online including a Stilt High Dining Table. I've had the marble top in my living room and have had to push events I've planned to host. To sum it up, the merchandise is lovely, but the service leaves much to be desired. The sales associate informed me that the mirror is now backordered with no clear availability date - which is completely different from the expectation that was set when I made the purchase (that it was available and would be on a truck to the store in the next few days). I called to the company, and they apologized for that happened and promised to send somebody in the next one or two days. CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. They have a plethora of items that are minimalistic but give you major luxe vibes. Feel like you're living the high life with modern living room furniture. Still, today in the mail, I received $150 gift card from them. Went to check this place out, since I was in the area.An interesting furniture place. I mean, come on, man. Simple; I wanted to pick up the item I paid for and was told that it would be available for me pick up at their Holiday Hours. No good! loaded 'em up and were on our way. The pros: Clean lines and stylish beds and bedroom sets. Furniture shopping is an oftentimes tedious and mundane task. Clearance $46.00 reg. The North Ave store does a great job of presenting a lot of items but doesn't feel cluttered. Please open another location in San Ramon!!! I love most everything they have on the showroom floor. I will not return to the store and have been hesitant to even order online due to the poor customer service. I've experienced better. With the dining chairs, customers again mention that they love the way the pieces look, however, some shoppers also mentioned that certain models seemed unstable or uncomfortable to sit in.
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