Yes. A Thriveworks member can easily access therapy without waiting weeks on end to find a therapist, and it affords you the flexibility of signing up for either in-person or virtual sessions. I inquired about billing amount. I disputed it with my credit card and thats the only reason the charges look like they were reversed. America faces a mental health care crisis. Hello- We apologize for any confusion that was caused! According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. If you post 20 hours then it's very likely you will have 20 clients a week. The late cancellation fee of $135 will only be charged if a client: Life happens, we get that. As someone who uses telehealth therapy often, I felt willing to open up because I didnt feel like I was using a service run by a massive corporation. This leaves only self pay for approximately 6 months. I cancelled all future appointments and this has been documented. While this practice is widespread on the internet, it might be concerning to those who want to maintain privacy while seeking mental health care. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. BBB Business Profiles are subject to change at any time. One big drawback of the company, though, is that there isnt an easy way to search for a therapist that specializes in treating BIPOC clients. The proof I did have was a screen shot of their system saying my email didnt exist. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. Thriveworks has more than 2,200 providers and over 380 physical offices in 48 states plus Washington DC. We have confirmed that our billing team has reached out to assist further. Thank you for your assistance. I think their response is ridiculous. Rep. I'm not even sure how thriveworks got my information in the first place. Im a Sr VP with my company and cant believe I'm being treated this way. Fast forward to 6 weeks after I left thriveworks, I received an $2000+ **** and then the first $250 was deducted from my bank account. We contacted them by email and phone about the issue and asked them to adjust the account balance. delivered straight to your inbox. No action was taken by the billing department. Hello- We are sorry to hear about these issues! Unsubscribe anytime. Whether Thriveworks accomplishes its lofty goal to help people live happy and successful lives is difficult to determine, but it can meet most peoples mental health needs in a convenient and straightforward manner. You can also reach out to the support team and tell them you'd like to cancel your appointments. Again they said they would adjust the bill. We believe this issue to be resolved but encourage the client to reach back out if there are any further questions/concerns. I was charged a membership fee I only agreed to if the features, services and app that they told me we would get upon being a member. I have called multiple times and sat on hold and requested a call backs and have yet to receive it. In addition to its blog, Thriveworks also maintains a strong Instagram presence with videos from therapists with mental health tips and infographics about important topics, such as suicide. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. I want the charges removed!!! The plans it accepts include, but are not limited to: It is important to note, however, that not all Thriveworks providers accept all of the insurance plans that Thriveworks lists. I find out that they are still billing 250 but insurance refuses to pay and have been billing 150 per week with no notice. I was also told that I wouldnt get a refund until the other person paid them first. If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. Customer Reviews are not used in the calculation of BBB Rating. Once 2 were discovered, I requested a statement be emailed to me from January 1st.Since January 1st, Thriveworks has double billed me for EVERY appointment (there were even a couple of times I was triple billed!) They managed to make an unauthorized charge on the new card. During the call was asked for a credit card. Hello- We are sorry to hear about this issue! - removed $149 from checking account when not authorized to do so. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Two-thirds of users said that the services they received at Thriveworks were as helpful or better than previous therapy experiences at improving their mental health. We can also help you with: Whatever your issue or concern, DoNotPay is here to help! We forwarded the receipt showing the paid balance and requested they stop contacting us. 189 total complaints in the last 3 years. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). I don't even have a death certificate yet let alone proof. When I called in they state that they have a plan they offer for 99 per session but never told me that up front. You're Data Is Shared and SoldNow What? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. A week later they called AGAIN and left a voicemail about the outstanding balance, which no longer exists! You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged. What can we help you with? We regret this decision. Overall, Thriveworks website is easy to navigate, informative, and helpful, and sixty-eight percent of surveyed users said it was easy or very easy to navigate. Since that time, they have made multiple attempts to charge my credit card for $39.00 and $99.00. Below is a summary of the action we have taken in regards to this complaint. They also offer flexible cancellation policies. Was told my insurance was full coverage but needed a card on file for that monthly subscription. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. They then let you know that there is a 3 month ramp up for a caseload while you are credentialed with insurance companies. Hello- We are so sorry to hear about these billing issues. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. If you choose the in-person option, the sign-up process is identical. Thriveworks has been deceiving in their billing procedures. If you believe you were charged a cancellation fee erroneously, please reach out to us at [email protected] so we can take a deeper look! However, they did not adjust to the correct amount owed. - provider is in network per ***** ($10 copay) but continued to charge $40 even after confirming with insurance twice that it is $10 They asked us to also send an email which we did. Regards, (You can also create an account with a non-Google email and make your own password.) When you are able, please send in the certificate we understand this was not feasible at the time, and we could have done better when you were beginning your grief process. If you miss a session or dont cancel within 23.5 hours of your scheduled appointment, you pay a cancellation fee of $99, and your insurance will not be billed. I am requesting a full refund that was deducted from my account without my permission. We worked with subject matter experts to get their expert analysis on how suited this company is to provide quality care to therapy seekers. Many people have claimed they received surprise bills or were still being charged a membership fee months after canceling their membership. Today I finally received an email for someone to actually speak with me. If you wish, you may update it before sending it.]. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please please PLEASE do your research before signing up with any online therapy ( I hear Cerebral is just as bad). Its worth noting, however, that switching doesnt seem to be super common at Thriveworks. I signed the waiver they asked and have continued to bill me more than 1300. You can also explore the menu options at the top of the screen. Im a patient with Thriveworks counseling. They want you to jump through so many hoops hoping you eventually will give up so they do not have to refund the fee. . We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. If sessions are canceled or rescheduled with less than the required notice, or if a client misses a session, the client agrees to pay a no show fee (insurance will not pay for missed appointments). (In fact, even some directories, like Mental Health Match, offer matching.). They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. Regards, They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. There was no way to indicate I wanted either of those qualities in my provider. In this sense, Thriveworks feels more like a directory of therapists rather than an online therapy company such as Talkspace and BetterHelp, which help match you. Im not satisfied for multiple reasons. We have confirmed that our billing team has attempted to reach out to the client to offer assistance, but they have not heard back at this time. Regards, 172 complaints closed in the last 12 months. Thriveworks deducted $395 from my checking account today. The vast majority of our user survey respondents rated Thriveworks as a whole as good, very good, or excellent, with excellent being the most common rating. have had. Sixty-seven percent of our surveyed users paid for Thriveworks via their health insurance, indicating that this is a viable option for many seeking help. BBB Business Profiles generally cover a three-year reporting period. Thriveworks. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. Called them to make a therapy appointment. Nothing is in my portal. They also wont speak to me about the other persons account for privacy purposes. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. On 2/8 my account was charged a $99 cancellation fee as I was paying for my daughter's counseling sessions so my financial information was on file. Unfortunately, I tested this company before the monthly membership was done away with, so the only way to cancel my membership with Thriveworks was to call customer service.
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