Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Select your Amazon device, then Language, and ensure UK English is the set language. Here are some useful tips for solving your Echos connectivity problems. DMCA. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. If nothing else helps, factory reset and starting from scratch will most likely do the trick. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Wait for about 30 seconds, then turn the Bluetooth has an average range of 30 feet. Wait for about 30 seconds, then turn the router back on. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. Connected TV The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Trying another device if possible This may increase battery usage, but the app will continue running and playing sound until you stop it. Sorry, we're still checking this file's contents to make sure it's safe to download. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. What is going on? Thats what i need to know, not how to connect. This is a monthly subscription plan that makes it really easy to contact Tech Support. Why is there no audio when I try to play a programme? You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. Then you can open the Alexa app on your phone and start the setup process over again. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. That can be a good thing since that leaves the 5GHz unburdened. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. You can ask her to play music from a specific genre, artist, or album. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. Hold it in until the light rings turn on and off again. | You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. But what if it doesnt work? Please use the Sonos app. WebWhy does Alexa keep turning off my music? However, in general, Alexa will play the radio all day if you want her to. Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app Best answer by UKMedia 31 December 2018, 10:45. This will reset the Echo and may fix any software issues. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. WebOpen the Alexa app, then tap Settings > Device Settings. But with aux cords available in lengths of even 12 feet, its definitely a viable option! Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Im Tristan Perry, the guy behind Smart Home Point. Then, tap on the Skill that you want to disable. This happens to me all the time. Sorry, our virus scanner detected that this file isn't safe to download. I tried that and several other ways of saying it. If your Echo isnt visible, it may not be in pairing mode. You speak into the void, and nothing happens. We apologize for the If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. Head to Amazon's website for full Sadly, I am having exactly the same problem with the same radio station again. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. The next screen will tell you the strength of the Wi-Fi network. Here's how you can make your Echo stop talking so much, too. Go to the Amazon Music app, tap, and hold the app icon. Problems may arise due to some unresolved glitch or software bug. When the light ring turns orange, your device will enter the setup mode. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. Generally, most Alexa devices are capable of playing sleep sounds overnight. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). At the end of the day, we all want to be able to listen to our music uninterrupted. Go to Settings, then tap on the Wi-Fi section. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the My 2nd gen echo dot is a complete piece of garbage. With the classic Echo Dot, you can simply say, Alexa, next song.. Another possibility is that the Echos microphone is experiencing interference. 2021 Associated Newspapers Limited. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. Is Amazon waging war on the BBC? If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. This results in interruptions to your music. Welcome to the Digital Spy forums. Here are a few tips on how to keep Alexa playing music all night. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an You may have your device set to shut off Wi-Fi once your screen goes to sleep. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. Ease this congestion by turning off Wi-fi on devices youre not currently using. One possibility is that the Echo is experiencing connectivity issues. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. This is the easiest problem to fix and will be covered in the next paragraph. Alexa?? Theyll be able to help you determine the root of the problem and may be able to provide a solution. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. If yes, then please log out of the other accounts and then complete step 2.1 again; This has recently started happening on my Echo. One of the many things that Alexa can do is play music. If youd like to join in, please sign in or register. Make sure that your Echo is connected to the internet and that your internet connection is working properly. California Consumer Privacy Act | Save my name, email, and website in this browser for the next time I comment. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. Try switching the security protocol to just one of them. Thanks, I will take an in depth look at that tomorrow. Another possibility is that there is something wrong with the audio file that you are trying to play. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds Recently moved. This topic has been closed for further comments. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Disclaimer: Some pages on this site may include an affiliate link. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Another slightly less popular way to play music via your Echo is an aux cable. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. First, make sure that you have enabled the "night mode" feature in the Alexa app. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. If the Echo cant connect to the internet, it wont be able to play music. Save my name, email, and website in this browser for the next time I comment. Sometimes the music pauses to buffer one too many times or it just stops altogether! All Rights Reserved. Youll have to resolve your Echos connection issue before you can use it reliably. Wi-Fi connectivity issues can cause media and music to buffer or not play. I am quite new to this device, but have been happily using it without any real issues until last week. You can also ask Alexa to play music from a specific artist or album. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. With an Echo Show, you can simply use the This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. a relatively easy fix. Go back to Skills and Games, search for the Skill, and Enable it again. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. One way many people use it is for playing music. So what gives, and how can you fix it? How did you resolve the problem? Skills may also need updating or may need to be uninstalled, then reinstalled. Read more. On the next screen, go to the tab labeled Your Skills. The most recent device This is the most likely explanation for why Alexa might suddenly stop playing music. No BBC radio stations on #alexa this morning? ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. 2) The song you are trying to play is incompatible with Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Do not hesitate to contact Amazon customer service. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Switch Wi-Fi networks, if possible. But theres nothing more annoying than when the music wont play! Next, ensure your internet She will start playing the songs in the playlist and will continue to play them until the playlist is finished. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Dollarbill1979 5 yr. ago It's funny this came up. Echo 2nd generation. Why Does Alexa Keep Cutting Out? If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. If the connection doesnt come back at all, you may need a new Echo. With an Echo Show, you can simply use the screen. Thats annoying. Go to the Search bar, and hit the Alexa Skills category. We suggest that you start with a tried and true fix for electronic devices: the restart. If you have any questions, feedback or suggestions about this article, please leave a comment below. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. WebOpen Settings, and then tap Apps. Its similar for Echo devices with screens: white light good, orange light no connection. Still, choosing the right channel should be up to you since both options have advantages. They may be experiencing issues that only a fresh install may fix. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. This may be able to fix some glitches that happen with music playback. However, there may be some exceptions. But can you play it using voice commands? When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. I had the same issue on my echo dot this morning. Unrestricted: The app will be permitted to run in the background without any restrictions. The show is better but the echos never reconnect. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. There are several ways to get Alexa to play continuously. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Poor wi-fi connection? There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Please note that all comments go into a moderation queue (to prevent blog spam). If your Echo isnt letting you do that, youre no doubt frustrated! This can result in anything from distorted music, to your favorite song cutting out midway through. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Like apps, skills give Alexa the Check the strength of your Wi-Fi or mobile data. Thanks! Does anyone know what a flashing blue light means? Did your Echo have connectivity problems? Then turn on the Wi-Fi on the other devices. WebMusic or Media Not Playing with Alexa. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. Perhaps its your Echo itself thats having issues. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Where I was trying to play iHeartRadio and it was dropping. Voice commands to Alexa work perfectly. Delete the audiobook from your device and then re-download. But If thats whats happening, there may be little you can do in this case. You can stream music via your Amazon Echo in a few different ways. Some users describe this issue as being specific to certain music streaming services. Smart Home Point 2019-2023. When you find it, click on the Skill. Unfortunately, when you open up the Alexa app on your phone, youll The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. Inconsistent internet connection? Try asking Alexa play (radio station) on Tunein. If you want to see if the Skill is the problem by disabling, then enabling them again, you have two options. Keeping them close together on an elevated spot in your house would be perfect. For Apple/iOs users, youll need to visit the App Store. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. Your only other option would be to use your mobile device with your Echo via Bluetooth. Enable Alexa Radio by Installing the Appropriate Skills. All Rights Reserved. Another issue that may affect playback has to do with Bluetooth. Voice requests to control Sonos and play music will likely fail. If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. For more information please visit our Service Status Page. Next, create a custom playlist that will keep playing all night long. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). This is based on how long the music has been playing and how loud the music is. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. We are aware of this and working on it. If thats the case, its probably the Echo that doesnt connect. These are not stubborn problems, and the following steps will guide you on the same. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Tap on your Echo device, select Bluetooth Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. For Amazon Tap, make sure that the batteries are Registered in England. | Alexa will play music for about an hour before turning off. Turn off your Echo device. Force close everything, then reopen the Alexa app. I even tried the hard reset to no avail. Tap on the Echo of your choice, and your device will connect. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Amazons help isnt at all helpful on this one! How do you get Alexa to play continuously? It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. Is the Wi-Fi connection is bad, or theres no connection at all? No matter which app store you use, make sure to keep the Alexa app up to date. William Stanton When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product.
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