If you put a no refunds policy on display on your website. Any exceptions are noted on the page of the item. recommendations to ensure it remains in pristine shape for years to come. What is the Warranty on Your Products? If an item is determined by Coleman Furniture, or the manufacturer, to be free of defect or damage, however, customer is not 100% satisfied with the product and desires to return the order; customer may return the item(s) they purchased from Coleman Furniture by following the steps outlined below: We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. Sign. Knowledgeable and professional sales people. Dear *****,Thank you so much for taking the time to submit this positive review. She spent the last 8 years improving her skills and loves taking on new challenges. We've encountered the following errors while processing your payment: Please review your submission data and try again. Return Policy This item cannot be returned. Once an item has been assembled it is no longer returnable unless written exemption was provided by Coleman Furniture. The, A chaise lounge is a great way to add a unique seating element. You'll only pay a $99 processing fee and we'll take care of the rest! Its easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. You can easily return products here and return gift items at any time to their store. Refunds, if applicable, will not be issued until item(s) are inspected by Coleman Furniture, manufacturer or an authorized 3rd party agent of Coleman Furniture. Invoice Number Phone Number Submit . We use cookies to make your experience better. The item(s) is determined by Coleman Furniture or the manufacturer to have been used, damaged by customer. in Phoenix, Scottsdale, Tempe, and Tucson, AZ. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Purchased about 5 items from them because apparently I don't learn from my mistakes, most of their inventory is the same across wayfair, overstock, joss and main. For example, perhaps you didnt want to offer a 30-day money-back guarantee but the policy that you copied states that you do. sectional, which features a full XL sleeping area and concealed chaise storage. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Customize your comfort with a multifunctional power motion recliner, sofa, or sectional. And they have a stellar return policy in case youre not satisfied with how your purchase looks/fits into your home. A refund policy can either help your sales soar or it can tank them. If customer discards the original packaging, or it was removed from the premises by the Coleman Furniture delivery agent, it will be the customers responsibility to source the similar packing materials and re-packing the unit(s) the same way that it was delivered. For advanced comfort technology, Stressless is the way to go. If an item you're interested in purchasing is on an incoming order (and the ETA provided on the product page), please contact your nearest Copenhagen location and speak to one of our associates about reserving the piece with a deposit. You can sell products at higher prices than the competitors who dont have a money-back guarantee and people would still purchase in your store. Customer must e-mail Coleman Furniture a request for a Return Authorization Number within five (5) calendar days from receiving delivery. This will increase the readability of the document, make it easier for customers to find what they need, and, at the same time, protect you legally. we can keep you posted with new products, trends, and occasionally a special purchase offer. Furniture Promotions with Copenhagen Imports in TX & AZ Living Bedroom Dining Office Art & Accessories Lighting Essentials Collection Stressless Collections Food Charity Drive Promotions About Financing Make a Payment Furniture Care Where to Buy Careers Closeouts Contact Us What We Provide Reviews Product Designers Interior Design Login Living In other words, avoid things such as too many requirements for a refund, a difficult and unintuitive refund process, and refund processing fees. It also has flexible rules on items like furniture, jewelry, and electronics. In a majority of counties, there are laws that protect the rights of consumers. Itll ask you all kinds of questions about your business and use your answers to compile a custom-tailored policy based on your needs and requirements. We ask that your space is clear for the setup and assembly of your new furniture items and that an adult is home to receive the delivery. Bad Bath & Beyondmakes returns easy by accepting returns in the store and by mail. A multifunctional piece like the. Great product. One of the ways to do so is to make them know that you have a money-back guarantee policy. Very good . All returns and exchanges are subject to a 15% restocking fee. TERMS OF SERVICE. For any living room setup, a side or end table can add much-needed tabletop space for placing drinks or belongings, displaying framed photos, or holding an accent lamp. The customer will be financially responsible for any item(s) damaged due to inadequate packing materials and/or packing, unless Coleman Furniture can document the returned item(s) were mishandled by the carrier on the return delivery including but not limited to holes and tears in the packaging. Their return policies are horrendous. Dear ************,My name is ********************* and I'm one of the family member owners here at Copenhagen. Our Promise: After the 5 years and for as long as you own your Copenhagen Products, Whether you want to pursue a passion project or manage your business at home, we can outfit your home office with functional contemporary furniture. Copyright 2023 by Coleman Furniture a Renegade Furniture Company. Please call a Copenhagen location for you login information: You phone number will be used as your main account number. Newsletter Sign Up Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. (and the ETA provided on the product page). You may certainly use a refund policy template as a starting point when crafting your own policy. These generic refund policy templates will help you craft your own policy. Stores that offer customers full refunds usually require items to be returned . Be the first to know about the latest deals, style updates & more! If you run an online retail business or an e-commerce website, the chances are that you already have some policies on display for your customers. The rule of thumb to follow here is to provide a link to your refund/return policy on each product and service page. The Short Answer. If you allow your customers to get refunds on digital purchases, you have to clearly specify which ones. Copenhagen shops the world for the best design at the best value and features furniture created by both iconic and up-and-coming designers. Coleman Furniture will calculate and provide to you in writing or email, applicable restocking fees and actual delivery charges. Copenhagen Imports is partnered with Wells Fargo Bank, N.A. The number of days customers have to return or exchange a product. Additionally, mattresses, bedding and linens are non-refundable and cannot be exchanged. What is Copenhagen's refund policy? A written return policy allows you to treat all requests the same and avoid the tendency to handle things on a case-by-case basis, which is often less productive and more expensive. The focal point of any living room is the sofa, whether it be a traditional sofa, a smaller loveseat, or a spacious sectional. Sign up to receive special offers. Once your merchandise is paid in full, arrangements can be made for delivery or pick-up of your items. Please contact your nearest Copenhagen location for more information on the Mattress Exchange Policy.-A 10% restocking fee is charged on returns, cancellation of layaways, and cancellations of any merchandise held over 30 days. Then you can attach the text see details and link it to your full policy, just like in the picture below. Your return must be postmarked within 30 days of the date you received the item. Hereafter, we shall dispatch a fresh product within 3-5workingdays of the acknowledgment of the damaged product, subject toavailability of the product. Large figurine by Danish artist and sculptor Elna Borch (1869-1950) featuring a young boy with umbrella. People generally want to feel reassured when they are buying online. If you have informed the customers about your policy and it respects the minimums defined in the regulations of the business origin country, you dont have to be afraid of losing a case in court should a customer bring the problem to the court of law. Copenhagen Imports has modern furniture such as bedroom sets, dining rooms, sofas, chairs for sale in TX & AZ. Furniture items may not be returned in stores.Made-to-order customizable furniture cannot be exchanged or returned. . Shop Living Room > Sectionals Sectionals Sofas Sofas Accent Tables Accent Tables Accent Chairs Accent Chairs If you ever buy the wrong shoes online and it is from Zappos, you have nothing to worry about. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites. Item(s) do NOT qualify as Non-damaged or Non-defective Return if: YOU received delivery of an item(s) with a finish, color or texture that is different from what YOU saw at the Coleman Furniture website, any website other than Coleman Furniture, at a physical furniture store, or recommendations YOU received from a Coleman Furniture sales representative. For help with your payment, please contact your sales associate or your, If you have any questions about your payment, please contact your sales associate or your. Our delivery teams in Arizona and Texas are friendly, professional, and knowledgeable about furniture assembly and care. All Copenhagen merchandise has a warranty, and we stand behind each and every item that we sell, no matter the price-point. Sleepers are versatile and adaptable for both everyday use and for visiting guests. Thanks again!Best regards,*********************. Your customers will definitely appreciate this additional information. Quickly find information about your orders, update your personal information and if you like, Then again, if you find out you no longer want something you ordered, the site indicates return shipping costs "vary depending on the location of the return, size, and weight of the item and selected return method." The. What About Special Orders? Your password will be reset and a temporary password will be emailed to you. Why a Money-back Guarantee Policy Can be Good for Businesses? , please contact your nearest Copenhagen location and speak to one of our associates about reserving the piece with a deposit. wall-mounted bookcase, which has long lines that arch gently into a tapered top with an asymmetrical curved edge. If youre looking to add comfortable, timeless style to your space, you may consider a Stressless recliner by Ekornes of Norway, or the Eames chair - a mid-century modern icon by Herman Miller. Pretty much any reason will do. Hearst Magazine Media, Inc. All Rights Reserved. For more information on specific merchandise warranties, please contact your nearest Copenhagen location. Our office chairs are ergonomic and designed to bring you optimal comfort. If you cant find what youre looking for, please call or visit in-store, for a wider variety. For the best experience on our site, be sure to turn on Javascript in your browser. I try to get to all of these, but this one fell through the cracks! I just wanted to reach out personally to thank you for taking the time to write your review with BBB. If it says Please call, please call to check its availability, as it may be, . Thanks for your business and we hope to see you soon again!Best regards,*********************. In other words, you may consider your purchases final as soon as you make a payment unless of course any of those conditions apply to you. If you have purchased from Copenhagen in the past, you already have an account. you can depend on Copenhagen for support and advice regarding any This means that even used mattresses can be returned. If you need a piece of furniture that can promote relaxation, browse our sofas, loveseats, sectionals, chairs, recliners, and sleepers. Copenhagen's warranty excludes damage caused by improper handling, use and/or care, and normal wear and tear. Once you schedule a delivery, our Customer Service team will reach out two days prior to your firm date to provide a 3-hour delivery window. Details: Save Up to $200 Off on Furniture 10. A retro modern leather sofa and chair like the Gavi set adds color and texture with its comfortable silhouette for a chic design. Our media storage options include everything from simple essentials to multi-featured media cabinets to versatile tech-friendly shelf systems. Dear *********,First let me apologize for the slow response to your comments, but I was traveling when you sent this very kind review in to the BBB and I prefer to answer these personally. Since you are willing to give them back their money if they are unhappy with the service or the product, that means that your product/service works well and your company stands behind it. which allows us to offer various financing programs to suit your needs and budget. You can return your furniture even after it's been used or if you bought it long ago. Thats how powerful this policy is. Well send you a QR code; bring your code and item to the drop-off location, and youre done.". Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order. Copyright 2020 Casacopenhagen Brands Private Limited. We want to make sure you can comfortably afford the contemporary furniture that you desire, so we gladly offer flexible financing options. We offer various home office options, from laptop desks to executive desks, file cabinets to entire organization systems. YOU accept liability for YOUR purchase. Once an item has been assembled it is no longer returnable unless written exemption was provided by Coleman Furniture. Feel free to complete a simple credit application online to accelerate the process when you visit our store. Please note that, due to COVID-19 protocols, we are not able to move existing furniture to other places in your home or remove existing/unwanted furniture upon delivery. All returns must be postmarked within thirty-one (31) days of the purchase date. Massachusetts. Newsletter Sign Up When you take your customers money and they end up with a product or service they dont like and have no options to get their money back there is a good chance they will get angry. and tear. Return policies and fees: Like delivery fees, return policies at walk-in stores can vary depending on the retailer. We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. Now that you have all the rules in one place, you'll be able to shop, rethink, and figure things out easier than ever. A secure payment can be made at www.copenhagenliving.com/myaccount or by using QuickPay. They are trained to help with design, direction, and everything in between. We offer in-home consultations as well the usual focused help in-store. Since 1971, Stressless of Norway has innovated and shared with the world the most comfortable recliners and sofas. It will slow down your sales. Sometimes businesses that sell digital products online offer refunds only in certain situations. If this is the case, you can mention the reasons why you dont have a money-back guarantee in your refund/return policy. You should give your best to make the refund process as simple and as smooth as possible. Shopping online is quite different than in a retail store. 8. Dear *******,I have to apologize for this very late response to your review. With any questions or concerns, please contact your nearest, Every item on our website has its availability listed. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. CONTACT (888) 968 ZURI (9874) LOCATIONS. PlayStationhas a very straight forward and short refund policy with just a couple of conditions that are typical for digital service providers. are here to help you make your design vision a reality. Its made of bronze with brown patina. See our Warranty page here. What better way to show what work and what doesnt than with some examples? Returns You can return eligible items for a refund of the merchandise value. The modern designs are elegant and they have a wonderful selection to suit all tastes. We provide every essential and accent piece you will need for your bedroom. Please call a Copenhagen location for you login information: Phoenix (602)-640-0732 . Find tips and products on marble, wood, leather, and textile. excludes damage caused by improper handling, use and/or care, and normal wear If the item was bought from a third-party retailer, you will have to contact the manufacturer directly. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Casa Copenhagenreturns and exchange policy gives you an option to return or exchange items purchased on Casa Copenhagenwebsite only if a product is received by you in a damaged condition,within 7 days of receipt of the product. We hope you enjoy both, furniture to your home within our coverage area, . Do You Offer Any Special Financing Options? If you cant find what youre looking for, please call or visit in-store for a wider variety. We've encountered the following errors while processing your payment: Please review your submission data and try again. Returns are only accepted in their original boxes, and should be unassembled. The problem with such actions is that if someone asks for a refund, you may be in for a surprise if you didnt write the refund policy yourself. Outline any other requirements that the customer has to meet to be eligible for a refund. Your will be refunded once Coleman Furniture receives the returned merchandise. The said product should be unused, preserved its original condition, tags, and packaging. We are happy to be able to special order some items in your choice of leathers, fabrics, and woods. For help with your payment, please contact your sales associate or your, If you have any questions about your payment, please contact your sales associate or your. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. She also loves to travel, so dont be surprised if she hooks you up with some travel deals. Macyshas a steady plan in place to ensure customer satisfaction. We offer a, tables, chairs, sideboards and curios, bars and barstools, and much more, We carry subtle mid-century modern pieces as well as showstopping, pieces with sculptural bases. "You may also return open products within 180 days, with your proof of purchase, for a full refund.". Dont scare potential customers away with an overly long and technical refund policy. We offer a wide variety of dining tables, chairs, sideboards and curios, bars and barstools, and much more in all types of finishes wood, marble, ceramic, glass, or stone. For physical products, its a good practice to include some details about shipping charges in the event of a return. Normal wear and tear is expected and includes, but is not limited to: BBB Business Profiles generally cover a three-year reporting period. $1,099 - $5,599. Return Policy. The focal point of any living room is the sofa, whether it be a traditional sofa, a smaller loveseat, or a spacious sectional. we can keep you posted with new products, trends, and occasionally a special purchase offer. Joybird has a generous 90-day time limit, but the site outlines that the "return shipping costs are the responsibility of the customer." Great place to shop for furniture. For help with your payment, please contact your sales associate or your, If you have any questions about your payment, please contact your sales associate or your. E. Borch + stamp for the manufacturer bronze foundry L. Rasmussen in Copenhagen. Free. Casper understands that it takes the body time to adjust to a new mattress so take advantage of the complimentary risk-free, 100-night trial. Copenhagen carries a full range of contemporary furniture for living room, bedroom, dining room, and office and offers complimentary interior design services. I highly recommend this company. Despite what you sell, your refund/return policy should usually contain these three sections: If you run a company that sells digital products (downloadable software, SaaS, digital games, etc.) You can either leave it as a pure link return and refund policy or inform the customer how long they have to return the item, the money-back guarantee (if you have it) and who pays for return shipping. Once you're ready to drop the item off, Amazon states: "Dont worry about printing a label or packing up your item. Click to enjoy the latest deals and coupons of Copenhagen Imports and save up to 5% when making purchase at checkout. Few customers will maintain a relationship with a brand that isnt committed to their satisfaction. We will get back to you within 24 hours. Apply Code at the checkout page. All of our information is provided to us by our vendors. We have locations in Phoenix, Scottsdale, Tempe, and Tucson, AZ, as well as Austin, El Paso, and San Antonio, TX. Please let me thank you for taking the time to write your positive review on the BBB website. And the biggest question many potential buyers have is what you would do if they do not like what they have bought from you? Your will be refunded once Coleman Furniture receives the returned merchandise. you find luxurious furniture that will look great, in your home, Copenhagen Imports can provide. Some stores dont charge customers that are in the same state or country as the business is, while others offer free return shipping regardless of the customers location. Every item on our website has its availability listed. The service was very low pressure and the staff was helpful. Your password will be reset and a temporary password will be emailed to you. CODES. trying to pick out a replacement table, but nothing fit our space and decor quite the same. Items fromAthletacan be returned anytime and this includes returning fairly used items. Copenhagen Imports is dedicated to the safety of our customers as well as our employees, so, We do not deliver outside of Arizona and Texas, sure you can comfortably afford the contemporary furniture that you desire, so we, options. Quickly find information about your orders, update your personal information and if you like, Learn about how to care for your furniture. Please note that the credits are only fully remediable and can not beredeemed in parts. I will be sure that our ********** showroom manager sees this and shares it with both TJ and *****.Best regards,*********************, Pres/CEO, Good quality furnishings for your home. Please see below for Copenhagen's refund policy and terms of sale. We hope you enjoy both online and in-store shopping. The IKEA return policy is a dream, but you will have to pay the shipping fees. This is why it is advised to break down your return/refund policy into smaller sections. Besides removing barriers to purchase, a money-back guarantee can also differentiate your business from the competition and put you in that sweet spot in your niche. Lets have a look: BlueHostoffers a very simple 30-day money-back guarantee for their digital services. Layaways require a 20% deposit and 20% payment per month until paid.-Clearance items are sold AS-IS no refunds or exchanges.-Delivery fee is non-refundable. We carry sleepers in various sizes including king, queen, full, and chair sizes to accommodate any space and arrangement. Renegade Furniture Group, Inc. Can I Purchase Copenhagen Imports' Modern Furniture Online? Item(s) must be unused and free from damage, pet hairs, soil, or stains. storage ottoman offers a convenient storage space for remotes, blankets, and other small necessities. Quickly find information about your orders, update your personal information and if you like, To bring the big screen to your living room, consider movie-theater style seating like the Milan, which comes in different configurations to suit your home theater needs. Please note that there will be a charge for service, parts You can view our selection on our website at the following link, or visit in-store to see what feels best for your body: more. Customer satisfaction is our top priority. Though our website offers a multitude of furniture options, not all items we carry are listed. Or perhaps you dont want to offer refunds at all but the laws in your country require you to offer refunds. Beautiful items and well built. If you have purchased from Copenhagen in the past, you already have an account. For a wide, ample seat, the, For an alternative option to a standard chair, consider a classic bench. We've encountered the following errors while processing your payment: Please review your submission data and try again. Customer Reviews are not used in the calculation of BBB Rating. In this case, you will have to specify each of the situations and provide a short description of each one of them. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. If it says , and you may add it to your cart or call a location to check if it is located near you. Get 36 Copenhagen Imports coupon codes and promo codes at CouponBirds. For the best experience on our site, be sure to turn on Javascript in your browser. If you run an online business where you are directly selling to customers, having a return/refund policy is highly advised. Feel free to complete a simple credit application online to accelerate the process when you visit our store. JavaScript seems to be disabled in your browser. We looked at other stores, but none had anything stylish. With a variety of customization options, it's easy to find the perfect fit for you. Your password will be reset and a temporary password will be emailed to you. All returned items must be in new and unused condition with original tags and labels attached. List any products that may be exempt from returns. we can keep you posted with new products, trends, and occasionally a special purchase offer. You'll experience comfortable showrooms with exciting displays. Once the return is initiated by the customer on the website,the customer will have to mail six sided images of the damaged [email protected] confirmation of the damaged product, we shall initiate a return pick up for the same within 3-5 working days. If the item(s) does not have a Return Authorization Number affixed to the outside of the package. See Details. was very knowledgable and professional and helped me to select fabrics that are beautiful yet durable. Please read more here for a description of these measures. (Note: This doesn't apply to Wayfair's 100-night mattress trials, which provide free returns.). This is why it's crucial to read the fine print and understand the furniture return policy, otherwise, you may get hit with massive shipping fees if you decide to bring your purchases back. When your business operates in the digital ecosystem, it is very important to operate within the legal boundaries to avoid any potential issues. "If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365. Sign up to receive special offers. You can easily integrate power motion pieces without sacrificing style. See Details 1stDibs Buyer Protection Guaranteed If your item arrives not as described, we'll work with you and the seller to make it right. This is why you should offer more incentives for the customers to complete the sale. In a way, customers have the freedom to get a refund whenever they request it. To learn more about our care products or order care products online, please, Our delivery teams in Arizona and Texas are friendly, professional, and knowledgeable about furniture assembly and care.
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