StubHub only delivers earnings to sellers after the show has taken place. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. StubHub, in its sole discretion, will determine when an event has been cancelled. 7 calle 1, Suite 204 On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. It is possible to request a refund on a purchased StubHub ticket manually. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The issue happened on the day of the festival so I did not have the option to address it in advance. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. Receive a full refund of your purchase 2. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. You will enter your community username and new password and done! StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. The company blamed the difficulty of recouping from sellers during the pandemic. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Sometimes email clients send our first email to a spam or promotions folder. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Personal Loans can provide financial relief during an emergency. Call us during our business hours. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Customer service all the way to your seat, 2000-2022 StubHub. Have you made a mistake by purchasing an excessive number of tickets? StubHubs return policy is called the FanProtect Guarantee. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . However, StubHub offers a refund. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. StubHub offersthe retroactive refunds because the live events industry is opening back up. I reached out to AXS and they said talk to StubHub. Under normal circumstances, these processes are manageable. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? Is there any way I can confirm that my Stubhub QR codes are still good? (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. But the circuit court has tightened the definition of a public injunction. Viagogo, a tickets marketplace, bought StubHub in February 2020. Decide on a ticket price and how you will be repaid. The . Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Ads by Money. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. Factbox: Why are Hollywood writers threatening to strike? However, there are some cases where StubHub may give you a refund, or even replacement tickets. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. You can send a private message to us here @TeamStubHub. The April 25th show was canceled due to COVID-19. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Select Sell tickets from the three dots. Leonard of Los Angeles, CA Verified Reviewer. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Would love to hear if anyone has had success getting a refund from Stubhub. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Phone Call 1-866-788-2482. No. Original review: April 16, 2023. US and Canada 1.866.788.2482 Toll free. Listings are removed without . The refund will typically process within 5 to 8 business days. For more information, please see our Had a concert canceled because of COVID-19? No big deal, I know they use 3rd parties sometimes. Exchanges will only be allowed for accessibility reasons. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. OK, I think this show has been rescheduled to September 7, 2022. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. All Rights Reserved. On that front, things played out almost laughably on Saturday. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. All Rights Reserved. If any of these tragic events occur, you will be eligible for a refund. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Others were postponed. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. If it is postponed/rescheduled, the tickets are still valid. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Explain your scenario, and provide any applicable evidence. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. The FanProtect Guarantee is StubHub return policy. 100 % Guarantee my ass. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Before purchasing tickets, carefully review your event and seat selection. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub will contact you as soon as possible. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. NewsletterDollar ScholarStill learning the basics of personal finance? Use of this website signifies your agreement to our. We also share information about your use of our site with our social media, advertising and analytics partners. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Required fields are marked *. You can get a refund from StubHub by calling their customer service line. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . You can resell your ticket using either an app or a PC. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub stopped guaranteeing cash refunds. All quotes delayed a minimum of 15 minutes. Let us teach you the major money lessons you NEED to know. The refund will typically process within 5 to 8 business days. How do I get my money back? StubHub changed its refund policy about a month ago. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. The Hollywood Reporter is a part of Penske Media Corporation. See here for a complete list of exchanges and delays. Did you find it helpful? How rare is this, actually? We may be compensated if you click this ad. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. Call +1 (866) 788-2482 with all the details about the purchase. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. Lots 81-82 Street C Save my name, email, and website in this browser for the next time I comment. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. But it isnt always that easy. Privacy Policy. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration.
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