Time-saving software and hardware expertise that helps 200M users yearly. Some shows did appear in my Library after 3 days of nothing, but not all. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Guiding you with how-to advice, news and tips to upgrade your tech life. Some recordings won't play. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. My DVR View recordings You have no recordings scheduled. Copyright Windows Report 2023. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. That is great news!! Had a new one connect, new main board fitted, it worked for a week then stopped. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. . My mother always manually sets her DVR programming. So if you have this problem report it as a fault to you retailer. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. I record "The Voice" and other singing shows. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. Click here to return to the previous page, We will debit Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? For example, Penn and Teller Fool Us airs 9pm-10pm. Reinstalling the app may also help. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! 03:07 PM Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. The occasional Recording Unavailable Were sorry were unable to play your selection. This is what I've tried: Only one of them is connected to the associated TV set by HDMI. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? 2 years ago 1 U user_430c9e Visitor 7 Messages You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. I anyone else having this problem? I answered the Community_Help handle message. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. 09-11-2018 Each time you press the button, the output resolution will change. 13-09-2018 Recordings from DVR are pix. Some of my shows didn't DVR. Wait 5-10 minutes for functionality to be restored. How can I pause and rewind live TV using the Spectrum TV app? "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. For me, the problem started again yesterday, and is continuing today. Press DVR on your remote to access the Recorded List. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. If you still cant access the game bar, maybe your game is simply too old for it. 21-01-2018 Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Using the arrow buttons on the remote select 'Saved'. Also, feel free to provide other solutions if you happen to find any. Ensure all cables are plugged in correctly. 03:59 PM I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. the CDVR. Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. I would like to advise that our engineers still are working on this. Navigate to the Recordings section of My Stuff. Heads up friends! 08:09 AM They start on time and finish 3 minutes late. It does not appear to be one particular channel or program title. Update your apps and games in order to use Game bar with all games. So, just go and update your game, if the update includes the DVR support, youre good to go. We're sorry that didn't solve your issue. DVR allows you to record up to 15 shows at the same time. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Both the assistants who I contacted seemed to be reading from a script. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. How do I need to talk to get this taken care of? From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. It just appears to randomly occur. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. and can't play the recording. Log in with your Optimum ID and password. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. This is the correct channel to use. AT&T Community Forums. I had a KS9500 and had the same issues. Most of my recordings are pixelated and not worth watching. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Slide open the battery cover and insert the batteries. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. Select Yes. U-verse TV. Recording may sometimes work only once or twice. I had two recordings. 21-01-2018 Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. No red dot will come up and have tried everything. The others, by component connection. We have a UE49MU7070 smart tv recently purchased. :), Can you please send us a private message with your full name and full service address to get started? When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. and our I had one series recording that was scheduled to start at 6:00 am this morning. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. mv020 over 6 years ago. Having done a full factory reset , retune etc the problemstill persisted. Select Settings from the Start menu then go to Update & security, and select Check for updates. This same thing was broken 11 days ago now its not working again? Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. att.com. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. I am having issues with the Cloud DVR. When I checked the app, these out of date scheduled shows did not appear. X | `>`. It looks like that did the trick! I am going to send a private message from our Community_Help handle to request further information. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. My DVR is constantly only recording part of the shows. Having trouble with a U-verse TV recording? To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Otherwise, just make sure Background recording is set to On, and everything should work just fine. Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. Can you tell me if they are working on my CDVR? Copyright 1995-2023 All Rights Reserved. Well we have a couple of advice for you, if that happens. Try to skip back and replay, or stop and restart the recording. Hey there! Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. I get similar errors on my Android phone app and web page interface. An "Xfinity Support" graphic replaces the "To:" line. Choose Open folder to see your captures in File Explorer under Saving captures. Trouble Canceling a DVR Recording. Guess what, scheduled recording doesn't work properly. Privacy Policy. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. I've noticed it helps a lot to set to record . Custom keyboard shortcuts may sometimes not work because some games block keys. in. in. Question About Spectrum Voice (Landline) Caller ID Information? If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? Unplug the receiver or DVR power cord from the wall or back of the box. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. For a list of helpful threads please check the sidebar on old.reddit.com/r/optimum. Find your Cloud DVR recording and try playing the video again. To fix the issue, restart Game DVR: So, if you cant record your gameplay using Game DVR, maybe you should try using a different software solution for this task. In the DVR settings, the show is set to record 9pm-10:03pm. I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. 04-12-2018 Solution 1 Make sure your computer is compatible with Game DVR. I agree, this CDVR issue seems to be similar to that of a week or two ago. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. Actually there is bad news. When three white dots appear on the screen, unplug the receiver/DVR again. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. 05:56 PM Copyright Windows Report 2023. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. If you are having troubles fixing an error, your system may be partially broken. ). Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. Some Windows 10 users might be having to trouble recording game clips using Game DVR. The DVR issue has been occurring for about a month. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Too many buttons to push to get there. We can't get your messages right now. Time-saving software and hardware expertise that helps 200M users yearly. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Game DVR recording is a great addition for all gamers in Windows 10. Recordings are not showing up until several hours after being recorded. I watched one and when I came back to watch the other both were gone. Invalid password, please complete all fields. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. The problem also happens on our remote receivers when playing a recorded program. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding Select "Xfinity Support" from that list. Please let us know if the problem returns. Optimum.net is compatible with a wide range of browsers. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Give them a gift from AT&T that connects them to what they love. Instead, type "Xfinity Support" there. They even say I have not heard if this before! At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Reddit and its partners use cookies and similar technologies to provide you with a better experience.
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